Refund policy

At AmazeCart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

1. Return Period

You may request a return within 7 days of receiving your order.

2. Eligible Returns

Returns are accepted if:

• You received the wrong product.
• The product is damaged or defective.
• The product is incomplete or missing parts.
• The item is significantly different from the product description.

Returned products must:

• Be unused and in their original condition.
• Include all original packaging, tags, and accessories.
• Be returned within 7 days of delivery.

These conditions are commonly used by Pakistani e-commerce stores.

3. Non-Returnable Items

We do not accept returns for:

• Products damaged due to misuse or improper handling.
• Items returned after 7 days.
• Products without original packaging or accessories.
• Personal care or hygiene products once opened.

4. Refund Policy

After receiving and inspecting your returned item:

• Approved refunds will be processed within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another mutually agreed payment method.
• Shipping charges are non-refundable unless the return is due to our mistake (wrong or damaged product).

5. Exchange Policy

If you receive a damaged, defective, or incorrect item, we will replace it at no additional cost (subject to stock availability).

6. How to Request a Return

To request a return or refund, contact us with:

• Your Order Number
• Your Full Name
• Reason for Return
• Photos or videos (if the item is damaged or incorrect)

Email: contactamazecart7@gmail.com

WhatsApp / Phone: +92 319 5452361

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

AmazeCart

📧 Email: contactamazecart7@gmail.com

📱 Phone / WhatsApp: +92 319 5452361